Delete your mobile app account

In the app

1. Open The Gold App on your phone and sign in.
2. On the Home screen, tap your profile picture at the top left to open Account Details.
3. Scroll to the bottom and tap Delete account.
4. Tap Delete account again to confirm.

By email

Email support@thegoldapp.com from the email address on your account, with the subject “Delete my account”. Include the phone number you signed up with. We reply to confirm once it is done.

Metal or cash still in your account

An account that still holds metal or cash cannot be deleted until that balance is withdrawn or sold, so nothing you own is left without an owner. The app tells you what is still held. If you would rather we help, email us and we will close the account with you.

What is deleted, and what is kept

• Deleted: your profile is cleared and closed, and you can no longer sign in.
• Kept: records of purchases, sales, deposits, payouts and transfers, with a copy of the name, email address and phone number they belong to, for as long as the law requires us to keep financial records.

Read more in our Privacy Policy, or contact us with any question.